Archive for April, 2013

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Return of the tax muggles

April 26, 2013

It’s like there’s this vast complicated otherworld existing alongside our own.  In the otherworld – let’s call it Taxworld, for the sake of argument – in Taxworld there are people who understand the mysteries of tax, who speak its language and share its assumptions.  Then there are the muggles, the rest of us, who live in the mundane world and don’t ever see the bizarre world of tax living alongside and parallel to our own, except when it thrusts itself into our attention in, say, a mysterious piece of code on a payslip or a scary brown envelope on the mat.

Me?  I suppose I’m a Squib: I know the Taxworld is there, and I know some of its funny little ways, but I’m on the side of the muggles, mostly.

So here comes the head muggle, “Tax Prat of the Year” Margaret Hodge and her merry band, issuing their PAC report into  Tax avoidance: the role of large accountancy firms

Their conclusions?

  1. The UK tax system is too complex and a more radical approach to simplification is needed
  2. There is no clarity over where firms draw the line between acceptable tax planning and aggressive tax avoidance
  3. It is inappropriate for individuals from firms to advise on tax law and then devise ways to avoid the tax
  4. Tax laws are out of date and need revising.
  5. Greater transparancy over companies’ tax affairs would increase the pressure on multinationals to pay a fair share of tax in the countries where they operate.
  6. HMRC is not able to defend the public interest effectively when its resources are more limited than those enjoyed by the big four firms.

The headlines, of course, are all about conclusion 3: is it appropriate for accountancy firms to loan out their staff to the Treasury and HMRC and then have them go back and work on the same legislation from the other side of the picture?

This is a red rag to a bull, so far as the accountancy and tax professions are concerned.  They think of themselves as professionals, and that they are more like the barrister who can give objective advice to a party to a court case whether the person is innocent or guilty.  They certainly do not recognise themselves in the “poacher turned gamekeeper” that PAC perceives.

To me the meat of the argument is in conclusion 6, but then I’m a retired tax inspector so I would say that, wouldn’t I?  But HMRC has lost 10,000 staff and many of its qualified and experienced staff are in their fifties and are leaving at an alarming rate – and there is very little “backfill” of people who have been through training and being seasoned by experience to fill those gaps.

Accountancy Live also reports that “hard working tax accountants” pay has risen by 10% in a year to an average of £79,670.  Which must be nice, because their HMRC equivalents have been frozen since 2011 at between £46,983 and £74,209.

So if HMRC is under-resourced, understaffed and underpaid, how are they to proceed except by borrowing staff from people who know about the subject under discussion?  Would it be more reasonable to take staff seconded from, say, a steel manufacturer or a supermarket?

To me, this is one giant red herring.  The responsibility for the existence of tax legislation and for the quality of that legislation lies with the people who make it, with Parliament.  Since the coalition came to power it has had a clear set of priorities for the tax system, set out at article 29 on page 30 of The Coalition: our programme for government:

The Government believes that the tax system needs to be reformed to make it more competitive, simpler, greener and fairer. We need to take action to ensure that the tax framework better reflects the values of this Government.

Part of that framework was set out in Tax policy making: a new approach which led to the invention of the TIIN – the Tax Information and Impact Note.  So each Budget they publish their proposals, consult on them, and then bring the legislation to Parliament along with a TIIN which tells you what the legislation does and why, how much it will raise and how much it will cost, and who will be affected.

Does Parliament ever look at them?

Do MPs ever challenge the legislation, and if they do, are any changes ever made?

Meanwhile the big glaring elephant in the room is the commitment to a tax system which is “more competitive, simpler, greener and fairer”.  In Taxworld, a “competitive” tax rate is a lower tax rate – a rate which competes for business with other tax jurisdictions.  Yes, it’s official coalition policy that, in the great multinational tax race, the UK should do its best to win the race to the bottom.

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Closing the enquiry centres: part four

April 16, 2013

There’s a nice flowchart in chapter 5 (on page 10) of the consultation into what will replace the closed enquiry centres.  There are different coloured pathways, each ending in a smiley face and a comment like “resolved online”  or “resolved by HMRC contact centre”

My google-fu isn’t sufficient to reproduce it here but, please, go to the consultation and have a look at it.  See that big box in the middle, the one that nearly all the pathways lead through?  The one that says:

HMRC Contact Centre

Straightforward queries are solved on the spot by expert advisers in HMRC’s contact centres

Customers needing extra support are referred to the new HMRC specialist support team

Where does that leave the rest of us?  You know, those of us who ring the contact centre with queries that aren’t “straightforward”, but we aren’t deemed “needy” enough to qualify for the “extra support” of the new HMRC specialist support team?

The flow chart is silent.  There’s no arrow leading us out of this binary box.  Either our queries need to be “straightforward” enough that the contact centre can answer them, or we need to be “needy” enough to qualify for “extra” support.  There’s no third way, no provision for an ordinary taxpayer with an out of the ordinary problem.  We can bounce around inside the big box and never reach a smiley face at the end of the pathway.

>:-(

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Closing the enquiry centres: part three

April 12, 2013

Let’s delve a little further into the weasel words of the consultation into closing HMRC’s enquiry centres – or, rather, the consultation into what will be left when the enquiry centres close.

3.16 When an adviser decides that the customer’s query is best dealt with by a voluntary and community sector organisation, they will provide information to the customer to help them choose the organisation most suited to their needs

So… at the moment I could wander down to my local enquiry office and ask someone a question.  Most of the time I would be pointed to a phone hanging on the wall and told to phone the helpline, but at least if I found the helpline didn’t know the answer, or I couldn’t understand what they meant, then I could make an appointment to speak to someone about it, probably with a few days wait time.  Under the new proposals I wouldn’t have that facility at all.  The choice of a face to face meeting is taken from the taxpayer and given to the Department.  Am I “needy” enough?  Would I be identified by an HMRC advisor as having sufficient “need” to warrant being given anything but the same answer over and over?

All of us who have tried to find something out on a website and got “stuck” will know how frustrating it is to be directed back to the same site, the same words.  When you don’t understand the words, or they don’t quite answer your question or fit your circumstances, and all you want is the reassurance of talking to a human being (“So if I put just ignore the pennies and put the pounds in the box that’s all right, is it?  Or do I have to round it to the nearest pound?”) well, tough.

Am I exaggerating?

And what about the idea that HMRC will simply tell some people to bog off and talk to someone else?  Or, to put it another way, “3.16 When an adviser decides that the customer’s query is best dealt with by a voluntary and community sector organisation, they will provide information to the customer to help them choose the organisation most suited to their needs”

Does this not mean, then, that some cases HMRC will decide the customer is too “needy’ or difficult, or their affairs are too complicated, or it’s simply not “cost effective” to help them, and will instead shuffle them off to a “voluntary and community sector organisation”.

Where are these organisations to come from?  Where are their volunteers, their funding, their training and experience, to take on the work that a government department has decided it hasn’t got the funds to provide for its citizens?

Am I the only person appalled by this?

For shame, HMRC.  We are citizens, not customers; we have rights and responsibilities.  And a government department doesn’t get to decide whether we’re “needy”.  And it definitely doesn’t get to decide whether we’re needy enough.