Is that smoke I can smell?
June 29, 2012It seems that every day in every way HMRC is getting better and better. Call centres answer their phones six whole seconds faster than they did last year. (On average. When they answer at all.) There are more “front-line staff dealing with tax avoidance and tax evasion” (Even if that means there are fewer dealing with routine policy work like preparing consultations or doing cost/benefit analysis of changes).
Yeah. Right.
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