Archive for March, 2013

h1

Work in progress

March 8, 2013

Come on, HMT, tell us what’s happening with the tax tracker page which you STILL haven’t updated (85 days and counting!) since 14th December.  If you’re putting your updates somewhere else, then will you please archive this page and put a damned link to the new one?

Oh, but everything will be wonderful once all government websites migrate to the gov.uk site.  Let’s have a look for tax consultations there, shall we?

OK then, we’re on the front page.  Now which of those headings do you think would cover open consultations on tax?  Let’s try… money and tax?  Hmmm.  Well that offers us six further options:

  • Court claims, debt and bankruptcy
  • Income Tax
  • Inheritance Tax
  • National Insurance
  • Self Assessment
  • VAT

which doesn’t look good.  So how about (going back to the first options page) “Inside Government: learn about government departments, policies, announcements and more”  That looks more promising.  Let’s go there.

Yes, there’s HMRC on the list of non-Ministerial departments.  So let’s go the HMRC home page.

OK, some stuff about RTI, that’s good, that’s up to the minute.  Scroll down.  Five picture windows, three of various “HMRC names tax cheats” or publishes prosecution details.  Well, OK, warn off the miscreants.  One window about child benefit disclaimers, OK, probably what lots of people are looking for.  And a new item about HMRC getting an award from the Prince’s Trust.

Scroll down a bit more.

“What we do”

Scroll down

Our policies

Scroll down…

Yes!  Success! “Our Consultations”:

Our consultations

Um… you know you’ve linked to the two CLOSED consultations, right?  Although the “see all of our consultations” link takes you to a gov.uk page which lists the same two OPEN consultation as on the HMRC site, but has different closed consultations…
Let’s try just putting “HMRC consultations” in the search box on the gov.uk first page… which gives you a list of results, but the first of them is this page which purports to list ALL government publications.
Work in progress, then.
(Um… does anyone actually KNOW where the 2013 Finance Bill clauses out for “technical consultation” are or were published?  Anyone?  Bueller???)
This post is the fourth of ten posts I intend to write between now and Red Nose day.  I have now reached (and in fact exceeded) my £50 fundraising target so a big thank you to everyone who donated.  And if you’re still getting round to it… my JustGiving page can be found here.  And thanks again!
h1

Tweet tweet

March 7, 2013

 

Well this is very interesting: why on earth not?

Confidentiality? Well they could warn (on their profile, for example) that twitter is a public medium and people mustn’t post their own (or anyone else’s!) details on it.

Complexity? Try explaining capital allowances in 140 characters or fewer! But they could, surely, answer generic factual questions. 140 characters isn’t much to work with, but it’s enough to give simple yes/no answers or links to their website or the relevant call centre phone numbers.

I suspect that it’s not so much “can’t” as “won’t”, as in, HMRC can’t respond to your queries via Twitter because it won’t put enough resource into monitoring and responding to its twitter feed, so it’s not going even to try.

But why can’t it be covered by the same people who answer call centre queries? They could have twitter-monitoring duties for half an hour at a time on a rota, and it might be quite an interesting addition to their duties. And I imagine that most of the possible queries could be answered from pre-scripted material, much as I imagine they have scripts for what to say to people when they phone up?

I wonder whether there’s some queasiness about the speed of twitter and the way a badly-worded tweet can create a twitter storm before your press office have noticed there’s a problem, and they are thinking it needs to be communications professionals who monitor the twitter feed, rather than the people who deal with the actual customer on a day to day basis?

Because, if so, that would be a mistake – twitter seems to me to be the place where customer service meets the future. If you have people dealing one to one with customers and they are going to be rude to the individual customer, or give them incorrect information, or misunderstand their enquiries, or otherwise give them bad service, well, you need to know that’s happening. And then stop it. Twitter can help you do that, on fast forward. But equally if you’ve got – as I suspect HMRC has – customer service people who are fully capable of giving good service, with a bit of wit thrown in, then you need to trust them to run with it and take your service up a level. Twitter can help you do that, too, on steroids. Come on, HMRC, jump in!

This post is the third of ten posts I intend to write between now and Red Nose day.  If you feel like supporting me with a morsel of sponsorship, my JustGiving page can be found here.  And thank you!

h1

Random Pie

March 6, 2013

I’m using the next few days to unpack some of those ideas you have milling around in the back of your head that might either come under the category of Good Idea or, alternatively, What Were You Thinking…

Let’s look today, then, at how HMRC might organise the work it does to counter tax avoidance and evasion in direct taxes – the kind of stuff that I used to do as an Inspector, back in the 20th Century.  In those Olden Days of Yore people and companies used to send in their accounts (on pieces of paper!  I know!!) and then someone used to look at them and decide which category they came into.

There were three categories, I seem to recall.

  • A for Accept.  Someone had a quick look, couldn’t see anything that looked like a problem, so sent the file off for processing.  Most accounts came into that category (because – and let’s not lose sight of this fact – most people are actually honest).
  • R for Review.  That meant that someone like me looked at some of the figures in a bit more depth.    Bear in mind that I was never actually a very GOOD inspector, technically, but even someone like me was expected to bring in around a million a year in adjustments from this kind of bread-and-butter challenge.
  • E for Examine.  Not just one or two figures but the whole basis of the accounts were considered for some reason to be questionable, so the whole thing was investigated or “examined” in depth.

Yes well, that was a long time ago, and I imagine we’re much better off now, looking systematically at risk across the piece rather than relying on the prejudices, talents and know-how of individual inspectors acting alone.  What I’d like to propose, though, is the next step, a new three category system.  (Remember, now we have self-assessment, so the old “A” category looks after itself.)

So my first category is I for Inspection.  I propose that a reasonable proportion of the accounts submitted to HMRC should be audited, with the cases chosen for inspection on a random basis.

Because personally I’m not convinced – admittedly on the basis of no evidence except a gut feeling – that risk-based selection gives a better result than random selection.

HMRC is, understandably, cagey about any figures it might have on the comparative value of random investigations but there is a clue in their tax gap paper, where they say

Most compliance work is risk based, and it can be difficult to use the information gained from such enquiries to assess revenue losses from other taxpayers. However HMRC also undertakes random enquiries, the results of which can be used to extrapolate figures for the rest of the population.

So they still do some “random” enquiries, but of course they’re not going to tell us how many or what the results are, because they have enough problems with people trying to “game” their systems.

But think about the horsemeat scandal.  Was a risk-based inspection system really the best way of guaranteeing the food chain?  Or would we have been better served by someone brandishing a clipboard marching into food processing and distribution centres on a random basis and saying “your number’s up.  Give us a sample of everything…” and then having a proper look?

My first proposal, then, is to have a big chunk of compliance activity take place on a random basis.  So there would be no heat about it, no suggestion of wrongdoing – your number would just be up.  It’s your turn to be audited, mate, sorry – I’ll come round on Thursday to look at all your books and records, all right?

Next: E is for Evaluate.  Someone who wants to come clean before they’re either inspected or investigated can of course come forward and come clean.  You’d call those “evaluation” cases, where you would have a team to take their confession, check it was complete and accurate, and reach a settlement including appropriate financial penalties.

Why is this post called “random pie” though?  Random is pretty obvious – I want to rebalance compliance effort from “risk” to “random”, and PIE is of course an acronym.  We have I for Inspection and E for Evaluate… how about P for Prosecute?  Because one of the things I think was missing from the old system was prosecution.  Yes, the old Revenue used to prosecute a handful of cases, but the discrepancy between the amount you can get prosecuted for if you’re a benefit fraudster  and the level of tax fraud that is settled without any prosecution is striking.

So here’s my suggestion.  Pick a number – almost any number – and stick with it.  Call it the “prosecutable offence limit”.  If you have fiddled your tax – or fiddled your benefits – over the limit, you won’t get a civil settlement but a criminal one.

So there would still be “intelligence led” and “risk based” enquiry work, but it would be conducted differently.  Intelligence led investigation no longer leads to civil settlement but to investigation under PACE and to prosecution.  Yes, of thousand pound tax fiddles, or at least of fiddles over a common threshold to be agreed – if someone’s prosecuted for a thousand pound benefit fiddle then equally someone who’s committed a thousand pound tax fiddle – at least one that’s evidenced to the criminal standard – should be prosecuted.  Why not?

Prosecute where you have evidence, Inspect a random number to keep the system honest, and Evaluate people who confess voluntarily.  Random PIE.  Why not?

This post is the second of ten posts I intend to write between now and Red Nose day.  If you feel like supporting me with a morsel of sponsorship, my JustGiving page can be found here.  And thank you!

h1

Do something funny for money

March 5, 2013

Yes, Red Nose day is coming up and this year I’m fundraising with Krishnan Guru-Murthy’s #twittermillion team, trying to raise a few quid from you lovely people to change lives for the better in the UK and Africa.

Here’s how it works.  Between now and Red Nose day (nine days and counting!) I will try to post on this site every day.  You sponsor me for the number of posts – no more than one a day, honest, I’m not going to cheat! – and (completely cheating and counting this one – it’s a supply chain management issue, honest) then there’s a maximum of ten posts I might make.  You leave a note in the comments of how much you’ll sponsor me for – how about fifty pence a post, making a fiver all told?  Then when it’s Red Nose day – or before, if you like – you go here, to my just giving site, and – donate.  That’s all there is to it.

So come on all you tax wizards, tax muggles, and tax prats!  Put your money where your mouth is!  Specify which you are and we’ll see who’s more generous, Team Muggle or Team Wizard.

h1

Language, Timothy!

March 4, 2013

Back to the Mail Online again today for the story about the top dozen UK companies that pay no tax.  Serendipitously, there’s some thoughtful material on the same subject from Robert Maas in the last issue of Taxation (behind a paywall, sorry) where he asks “Are organisations really dodging tax, or are they just following the rules?”

This brings me back to the language of tax; Maas makes some reasonable points

  • Amazon makes its UK sales through a Luxembourg subsidiary.  It has warehousing in the UK, but under the 1968 Double Taxation agreement with Luxembourg a warehouse doesn’t constitute a “permanent establishment” that would make the sales from that warehouse taxable in the UK.
  • Starbucks has its intellectual property in a Netherlands company (in other words the know-how of how to run a branch of Starbucks) and it franchises UK shops.  So the profits made by an individual franchise would be payable by the franchisee in the UK, but would be decreased by the amount it pays to Holland for the know-how.

but his conclusion – “Most of the so-called avoidance schemes that are being publicly criticised are not avoidance at all” is a bit more difficult if you’re not a tax expert.

The fact is that the person on the Clapham omnibus – the tax muggle, if you will – doesn’t care about the complexity of tax legislation but applies the “it’s not fair” test.  It doesn’t feel fair that I have spent £100 on books without leaving my chair and that a British postman has brought them right to my door, but because I bought them from Amazon instead of [insert name of non-Amazon book seller here.  There must still be one somewhere, right?] then the profits the seller made aren’t taxed here but in Luxembourg.

Similarly it feels wrong if I’m sitting in Sheffield drinking a caramel macchiatto and eating my red velvet cake but somehow the profits from selling them to me get taxed in Holland.

But if we talk about tax avoidance in these terms it seems to me we’re generating heat without light.  “It’s not the firms, it’s the system” yes, maybe – but where does that get us?  The interesting thing to me is the government’s ambition to make the UK a “competitive” tax system, to show that it’s “open for business”.  That’s where I can shrug and agree with Maas that it’s not necessarily a “fault” for a company to arrange its trade in a way that takes advantage of the “competitiveness” of the different tax regimes in different countries: the issue isn’t with the actions of the company but with the people who designed the system in which they operate.

Perhaps, though, the issue takes us back to the one which didn’t really get bottomed out in the PAC hearings – if the fault is in the way the government makes its tax legislation, then the whiff of something smelly comes from the involvement of the same big businesses that profit from “tax competitiveness” in designing the competing systems.  That’s why we shouldn’t have a revolving door between industry and civil service, and why we should have records of meetings between Ministers and civil servants and industry representatives.

And, while we’re at it, why we ought to have the Small Firms Impact Test back in the list of things that must be included in the work of policy development, rather than archived at the back of the bus and replaced by some meaningless warm words.